Last updated: October 2026
We want you to be blessed by every item you receive. If something is not right, we will work with you to make it right.
1. Cancelling an Order
You may cancel an order free of charge before it is marked as shipped. Contact us with your order reference. Any payment made will be refunded in full.
2. Returns Window
You may request a return within 7 days of delivery. Items must be unused, in their original condition and packaging, with your order reference.
3. Damaged, Faulty or Wrong Items
If an item arrives damaged, faulty or is not what you ordered, please tell us within 48 hours of delivery, with photos if possible. We will replace it or give a full refund, and cover the return delivery cost.
4. Items We Cannot Accept Back
Items that have been used, damaged after delivery, or specially made, printed or personalised for you (for example custom banners or engraved souvenirs), unless they arrived faulty.
5. Electronics and Furniture
Electronics must be returned with all accessories and manuals. Any manufacturer warranty will be passed on to you, and we will help you make a warranty claim.
6. How Refunds Are Paid
Refunds are for the amount you actually paid, including any member discount applied. We refund to the original payment method (Mobile Money, card or bank) within 14 days of receiving and checking the returned item.
Delivery charges are refunded only when the item was faulty, damaged or wrong.
7. How to Start a Return
Contact us through the Contact page with your order reference, the item, and the reason. We will reply with return instructions.
Questions about this policy? Please reach us through our Contact page.